Privacy Policy

Effective Date: 03/07/2026

Last Reviewed: 03/07/2026

Version: 2.0

Who we are

This Privacy Policy explains how Environmental Noise Solutions Limited (“Environmental Noise Solutions Limited”, “ENS”, “we”, “our” or “us”) collects, uses, stores and protects your personal information when you visit our website, contact us, use our services, apply for employment or otherwise interact with us.

Data Controller

Environmental Noise Solutions Limited is the Data Controller for the personal data collected through this website and the services described within this Privacy Policy.

Company Number: 04911460

Registered Office Suite 2.1, Woodhead House, Woodhead Road, Birstall, England WF17 9TD

Operational Office Doncaster Business Innovation Centre, Ten Pound Walk, Doncaster, DN4 5HX

Environmental Noise Solutions Limited is part of the wider enevo group. Personal information may be shared with other companies operating within the enevo group where necessary to fully deliver services, administer our business and meet our legal and regulatory obligations. If you have any questions about this Privacy Policy or how we use your information, please contact us using the details at the end of this document.

Our commitment to protecting your privacy

We are committed to protecting your privacy and handling your personal information openly, fairly and securely. We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection legislation. We only collect information that is necessary for legitimate business purposes, to provide our services, comply with legal obligations and improve your experience of our website.

What information we collect

Depending on how you interact with us, we may collect the following categories of personal information.

Information you provide directly

This may include:

• Name
• Job title
• Company name
• Postal address
• Email address
• Telephone number
• Details contained within correspondence
• Information submitted through contact forms
• Enquiry details
• Quotation requests
• Project information
• Uploaded or shared documents and files
• Marketing preferences
• Payment and invoicing information
• Recruitment information including:
  • CVs
  • Cover letters
  • Employment history
  • Qualifications
  • Professional memberships
  • References (where applicable)

Information collected automatically

When you visit our website we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Website usage data
• Referring website
• Pages viewed
• Time spent on our website
• Cookies and similar technologies

Further information is available within our Cookie Policy.

How we use your personal information

We use personal information to:

• Respond to enquiries.
• Provide quotations.
• Deliver sustainability, building performance, environmental, energy, planning and compliance consultancy services.
• Manage client relationships.
• Administer contracts.
• Process payments.
• Communicate with clients, suppliers and project teams.
• Recruit employees.
• Improve our website and services.
• Send marketing communications where permitted.
• Meet legal and regulatory obligations.
• Protect our legal rights.
• Prevent fraud and maintain security.

Our lawful basis for processing

We only process personal information where we have a lawful basis under UK GDPR.

Recruitment

If you apply for employment with Element Sustainability, we may process information including:

• CVs
• Qualifications
• Employment history
• References
• Interview notes
• Right to work documentation
• Professional registrations
• Salary expectations
• Correspondence relating to your application

We use this information to assess suitability for employment, manage recruitment processes and comply with employment legislation. Unless required for legal reasons or with your consent, unsuccessful applications will only be retained for an appropriate period.

Marketing communications

Where permitted by law, we may send you information about our services, industry updates, events and other content that we believe may be relevant to you. You may receive marketing communications where:

• you have given consent;
• you are an existing customer and applicable law permits us to contact you; or
• we have another lawful basis for doing so.

You can withdraw your consent or unsubscribe from marketing communications at any time by following the unsubscribe link in our emails or by contacting us directly.

Website forms

When you submit information through our website, including contact forms, quotation requests, event registrations, downloads, newsletter sign-ups or careers pages, we use the information you provide to respond to your request, administer our services and maintain appropriate records.

Cookies

Our website uses cookies and similar technologies to:

• ensure our website functions correctly;
• understand how visitors use our website;
• improve performance and user experience; and
• measure the effectiveness of our marketing.

Some cookies are essential for the operation of our website, while others are used only with your consent. Further information is available within our Cookie Policy.

Sharing your information

We only share personal information where necessary. Recipients may include:

• Other companies operating within the enevo group
• Professional advisers
• Project team members, including architects, engineers, consultants, contractors and developers
• Local authorities
• Planning authorities
• Statutory consultees
• IT service providers
• CRM providers
• Cloud hosting providers
• Microsoft services
• Google services
• HubSpot
• Finance and accounting providers
• Payment providers
• Recruitment service providers
• Legal advisers
• Auditors
• Professional consultants
• Contractors and subcontractors involved in delivering our services

All third parties are expected to process personal information securely and only in accordance with our instructions or their own legal obligations.

Sharing information across the enevo group

As part of operating a group of specialist businesses, personal information may be shared between companies operating within the enevo group where necessary for:

• Administration
• Finance
• Customer relationship management
• Human resources
• IT support
• Compliance
• Professional service delivery
• Business management

Such sharing is limited to what is necessary and is carried out in accordance with applicable data protection legislation.

International transfers

Some of our service providers may process personal information outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, including:

• UK adequacy regulations;
• the UK International Data Transfer Agreement (IDTA);
• the UK Addendum to the EU Standard Contractual Clauses; or
• other legally recognised safeguards.

Our technology providers include services supplied by Microsoft, Google and HubSpot, each of which maintains appropriate data protection arrangements for international transfers.

Security

We take appropriate technical and organisational measures to protect personal information against accidental loss, unauthorised access, disclosure, alteration or destruction. These measures include secure systems, controlled access, staff training and appropriate contractual safeguards with suppliers.

Our legal obligations

In some circumstances we must retain or process personal information because we are required to do so by law. These obligations may arise under legislation relating to:

• Environmental legislation
• Planning legislation
• Building Regulations
• Health and Safety
• Employment
• Taxation
• Accounting
• Financial reporting
• Fraud prevention
• Professional regulation

Where legal obligations apply, we may be unable to delete certain information until the relevant statutory retention period has expired.

Data retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting and reporting requirements. Retention periods vary depending on the type of information and the purpose for which it was collected. Where statutory or contractual retention periods apply, or where records are required to establish, exercise or defend legal claims, we will retain information for the appropriate period before it is securely deleted, anonymised or archived.

Your rights

Subject to applicable law, you have the right to:

• Access your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information in certain circumstances.
• Restrict the processing of your personal information.
• Object to the processing of your personal information.
• Request data portability where applicable.
• Withdraw your consent where processing is based on consent.
• Object to direct marketing.
• Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us using the details below.

Automated decision-making

We do not make decisions about individuals based solely on automated processing or profiling that produce legal or similarly significant effects.

Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of external websites. We encourage you to read the privacy policies of any third-party websites you visit before providing them with your personal information.

Making a complaint

We hope to resolve any concerns you may have about how we use your personal information. If you have a question or complaint about how we process your personal information, please contact us first using the details below. We will investigate the matter promptly and aim to resolve your concerns as quickly as possible. If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, guidance, technology or our business operations. The latest version will always be published on this page of our website and will take effect from the date shown at the top of this document.

Contact us

For questions about this Privacy Policy or how we process your personal information, please contact:

Environmental Noise Solutions Limited

Company Number: 04911460

Registered Office Suite 2.1, Woodhead House, Woodhead Road, Birstall, England, WF17 9TD

Operational Office Doncaster Business Innovation Centre, Ten Pound Walk, Doncaster, DN4 5HX

Email: info@environmental-noise-solutions.co.uk

Telephone: 01302 644001

Revision History